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The service profit chain : how leading companies link profit and growth to loyalty, satisfaction, and value

フォーマット:
図書
責任表示:
James L. Heskett, W. Earl Sasser, Jr., Leonard A. Schlesinger
言語:
英語
出版情報:
New York : Free Press, c1997
形態:
xvii, 301 p. ; 25 cm
著者名:
書誌ID:
BA29896861
ISBN:
9780684832562 [0684832569]  CiNii Books  Webcat Plus  Google Books
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